Audio-visual point-of-sale presentation system and method directed toward vehicle occupant

ABSTRACT

An audio-visual presentation system delivering a presentation to a vehicle passenger compartment is provided that includes a video display mounted external to a vehicle passenger compartment and viewable from within the compartment. A controller provides a video signal to the display and an audio signal. The audio signal is broadcast by an antenna coupled to the controller as a radio frequency is received by a vehicle radio and discernable to a vehicle sound system. The audio-visual presentation system is particularly well suited as a method of education and sale regarding vehicle service products. Rather than providing a discernable audio signal through a vehicle sound system, it is appreciated that a portable radio set is readily placed within a vehicle passenger compartment or the audio signal delivered via a wireless network. A still further advantage is realized by providing a technician servicing the vehicle with a microphone operative to interrupt the audio signal of the presentation so as to convey vehicle service information regardless of whether the presentation is viewed within the vehicle compartment or in a remote waiting room. The audio-visual presentation is readily tailored to the past viewing and/or purchase history of a potential customer.

CROSS-REFERENCE TO RELATED APPLICATIONS

This application is a continuation of U.S. patent application Ser. No.13/016,719 filed Jan. 28, 2011 which is a continuation of U.S. patentapplication Ser. No. 12/603,968 filed Oct. 22, 2009, which is acontinuation of U.S. patent application Ser. No. 11/555,360 filed Nov.1, 2006, now U.S. Pat. No. 7,609,173; which in turn claims priority ofU.S. Provisional Patent Applications Ser. No. 60/732,105 filed Nov. 1,2005 and Ser. No. 60/819,784 filed Jul. 10, 2006, which are incorporatedherein by reference.

FIELD OF THE INVENTION

The present invention in general relates to a point-of-sale method andsystem, in particular to a point-of-sale method aimed at a vehicleoccupant through external visual display in conjunction with an audioportion communicated via a vehicle radio.

BACKGROUND OF THE INVENTION

While it was once required that a vehicle oil change entailed placing avehicle in the custody of a mechanic and either leaving the vehicle forlater pickup or remaining in a garage waiting room until the oil changewas completed, rapid service oil change establishments have greatlystreamlined the oil change process. As currently practiced, a rapid oilchange establishment provides a bay into which a driver maneuvers avehicle. Rather than hoist the vehicle and thereby require vehicleoccupants to exit, a rapid oil change establishment has astaircase-accessible dugout underneath the vehicle bay from which atechnician has access to the vehicle oil pan and undercarriage. As aresult, an oil change is readily performed in a matter of from five tofifteen minutes. Unfortunately, total time associated with a quick oilchange is considerably longer owing to the need for a technician toexplain various oil grade options and the relative merits of variousancillary maintenance products and services. An additional problemassociated with car owner education about various oil change options andservices is the turnover rate of technicians who are themselves wellversed in the performance benefits of the various product and serviceoptions.

Similar consumer education and sales problems are also encountered indrive-through sales settings such as carwashes, parking lots, food andbeverage serving establishments, liquor stores, banks, pharmacies, anddry cleaners. The common features of these sales settings are thatconsumer education and sales requires considerable service-providereducation and often a delay in service provision.

Thus, there exists a need for a sales system delivering information to avehicle occupant through an automated audio-visual system. Delivery ofpoint-of-sales advertising to a vehicle occupant in such a mannerovercomes the prior art limitations of continuing employee education,customer education, and service delays associated with providing such apresentation.

SUMMARY OF THE INVENTION

An audio-visual presentation system delivering a presentation to avehicle passenger compartment is provided that includes a video displaymounted external to a vehicle passenger compartment and viewable fromwithin the compartment. A controller provides a video signal to thedisplay and an audio signal. The audio signal is broadcast by an antennacoupled to the controller as a radio frequency is received by a vehicleradio and discernable to a vehicle sound system. The audio-visualpresentation system is particularly well suited as a method of educationand sale regarding vehicle service products. Rather than providing adiscernable audio signal through a vehicle sound system, it isappreciated that a portable radio set is readily placed within a vehiclepassenger compartment or the audio signal delivered via a wirelessnetwork. A still further advantage is realized by providing a technicianservicing the vehicle with a microphone operative to interrupt the audiosignal of the presentation so as to convey vehicle service informationregardless of whether the presentation is viewed within the vehiclecompartment or in a remote waiting room. The audio-visual presentationis readily tailored to the past viewing and/or purchase history of apotential customer.

A kiosk is also provided that delivers an audio-visual presentation inresponse to a product scan within a business establishment showroom,sales floor, or waiting room. The audio-visual presentation provideseducational, usage or specification information. Information regardingthe product or the presentation is available for transmission to acustomer-designated email address.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a schematic illustration of the components of an inventiveaudio-visual system;

FIG. 2 is a schematic illustration of components used to practice theaudio-visual system simultaneously with multiple vehicles;

FIG. 3 is a schematic block diagram of practicing an inventive method;

FIG. 4 is a schematic block diagram of practicing an alternativeinventive method; and

FIG. 5 is a schematic illustration of components of an inventive kiosk.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

The present invention has utility in providing a point-of-sales methodassociated with services delivered to an occupant of a vehicle or asubject waiting remote from a vehicle maintenance event. Through avisual display external to the vehicle synchronized with an audioportion broadcast optionally to a vehicle passenger compartmentoccupant, sales, education, or pure entertainment content is provided toa vehicle passenger compartment occupant. In a particular embodiment, avehicle occupant is prompted to tune the vehicle radio to a particularfrequency and the vehicle's occupant selects a presentation of interestto them. The vehicle occupant would then observe a visual presentationprovided on the screen while receiving a synchronized audio portion ofthe presentation via vehicle speakers. The present invention allows avehicle occupant to receive point-of-sales information independent ofthe need for a service technician or service provider to delay theprovision of service or be knowledgeable about the various purchaseoptions available to the vehicle occupant.

Referring now to FIG. 1, system components for practice of an inventivepoint-of-sale method are shown generally at 10. The system 10 includes acontroller 12 operating a visual display 14 and a radio frequencyantenna 16. Optionally, a user interface 18 is provided to allow avehicle occupant control over the presentation provided by way of thevisual display 14 and the audio portion via radio frequency broadcastantenna 16. The user interface 18 is illustratively a keypad 20, a touchscreen 22 incorporated into the display 14, or an infrared signal remotecontrol 24 as is conventional to operate a television. Each of theseuser interfaces 18 is shown in FIG. 1, even though it is appreciatedthat an actual system 10 typically does not incorporate all three typesof interface. The controller 12 activates a presentation directed at avehicle occupant in any one of a number of play modes. Illustrative playmodes for a controller 12 illustratively include continuous loop, startand stop, and play mode selected through a user interface 18. Whilepresentation material is provided in a variety of formats illustrativelyincluding analog VHS tape and digital formats such as MPEG, MPEG2, HTML,XHTML, CSS, JavaScript, DHTML, XML, DOM, XSLT, ASP, ADO, SQL and AVI, ina preferred embodiment, inventive system 10 delivers a presentation fromdigital media. While an establishment having a single or a handful ofsystems practicing the point-of-sale method according to the presentinvention are well suited for the use of physically removable digitalmedia such as a DVD or memory stick, establishments with a small numberof systems having rapidly changing content, or a large number of systemsis better suited to presentation storage, presentation modification, ora combination thereof by way of a network connection. The networkconnection is via an intranet or Internet with the communication withinthe network being either through a hardwired connection or wirelessconnection, such as via a satellite link. The controller 12 provides avideo signal to the display 14. The video display 14 is of a typeconventional to the art and illustratively includes a cathode ray tube,liquid crystal display, or plasma-type display. The display 14 ismounted to a substrate illustratively including an establishment wall,ceiling, utility pole, structural pillar, or other structural member; orprovided on a pedestal 26 such that a vehicle occupant can view thedisplay 14 either through the windshield or a window. Optionally, adisplay 14 is mounted on an arm 28 that is capable of swinging and/ortelescoping to bring the display 14 into a convenient orientationrelative to a vehicle passenger compartment.

The controller 12 feeds an audio signal associated with the visualportion of the presentation provided on the display 14 to a radiofrequency antenna 16. The radio antenna 16, while operative in eitherradio frequency modulation mode of amplitude modulation (AM) orfrequency modulation (FM) transmission modes, is preferably operative inamplitude modulation mode. As an antenna of a system 10 is typicallylocated local to a vehicle radio reception antenna A, such as withintens or hundreds of meters, broadcast power by an inventive system 10can have almost any power able to reach antenna A and typically rangesfrom 0.5 to 50 watts to lessen FCC regulatory requirements.

In a preferred embodiment a technician servicing the vehicle is providedwith a microphone 19 preferably mounted in a headset 21 operative tointerrupt the audio portion of the presentation. A vehicle occupant isable to respond to technician communications verbally, or via userinterface 18, or via a remote control 24, or through a microphone 29provided to the vehicle occupant for such a purpose. In the instancewhere the vehicle occupant has a microphone 29, the technician isequipped with a complementary speaker 31 in the headset. In this way,service is expedited in concert with a vehicle occupant receiving apresentation relevant to vehicle service products and services.

Referring now to FIG. 2, where like numerals correspond to thedescription of those numerals with respect to FIG. 1, a multiplepresentation system is shown generally at 50. The system 50 includesmultiple displays 14 and 14′ and multiple antennas 16 and 16′. Acentralized controller 52 provides for independent presentation deliveryvia display 14-antenna 16 relative to display 14′-antenna 16′.Optionally, each of the multiple displays 14, 14′ is provided with auser interface 18 to allow a vehicle occupant control over thepresentation provided by way of the visual display 14 and the audioportion via radio frequency broadcast antenna 16. The user interface 18is illustratively a keypad 20, a touch screen 22 incorporated into thedisplay 14, or an infrared signal remote control 24 as is conventionalto operate a television. Each of these user interfaces 18 is shown inFIG. 1, even though it is appreciated that an actual system 10 typicallydoes not incorporate all three types of interface. The controller 52activates a presentation directed at a vehicle occupant in any one of anumber of play modes. Illustrative play modes for a controller 52illustratively include continuous loop, start and stop, and play modeselected through a user interface 18. The interface 18 is operated bythe vehicle occupant and/or the provider of a given good or service. Ina preferred embodiment, a technician servicing a vehicle is providedwith a microphone 19 preferably mounted within a headset 21 operative tointerrupt the audio portion of only a particular vehicle being serviced.A vehicle occupant is able to respond to technician communicationsverbally, or via user interface 18, or via a remote control 24, orthrough a microphone 29 provided to the vehicle occupant for such apurpose. In the instance where the vehicle occupant has a microphone 29,the technician is equipped with a complementary speaker 31 in theheadset. In this way, service is expedited in concert with a vehicleoccupant receiving a presentation relevant to vehicle service productsand services.

Referring now to FIG. 3, an inventive point-of-sales methodology isdisclosed in the form of a schematic diagram. A vehicle drives intoproximity to a display and is prompted by audio, written or some otherform of communication to set the vehicle radio to a particular radiofrequency 60. It is appreciated that additional instructions as to theuse of the system are provided through the vehicle radio playing throughthe vehicle sound system. In the event the inventive system embodimentincludes a user interface, the user is prompted to select a presentationtitle, start a presentation, or enter information illustrativelyincluding answers to a battery of questions that a control algorithmthen evaluates to propose a presentation to a vehicle occupant 62. Inresponse to a presentation activation command, whether automatic orprovided via user input, a video input signal is provided to a displayand a corresponding audio signal is conveyed via an antenna from thecontroller 64. The signal originates from storage media internal to thecontroller or streams from a network source remote from the controllerwhile being monitored by a central processing unit (CPU). If a vehicleradio station is tuned to receive a radio frequency signal emanatingfrom the system antenna, a vehicle occupant experiences the audio-visualpresentation through observing the display and listening to the audioportion broadcast via the vehicle radio 66. It is appreciated that theinventive methodology is not only practiced within the confines of abuilding housing a business, rather with reliance on an integratedactive signage system (IASS) operating in a billboard or drive-throughplacard, the present invention is readily practiced in localesillustratively including drive-through businesses; event venues such asamphitheaters; and amusement park and sports venue parking facilities.The vehicle occupant is optionally prompted during or after thepresentation as to how to purchase the product or service that is thesubject of the presentation 68. Possible modes of indicating a desire topurchase a good or service illustratively include information entry viaa user interface, if present; verbal communication to an establishmentservice provider; and completion of a written or digital order form.

Optionally, vehicle occupant purchases are compiled for marketinganalysis 70. Marketing analysis derived from this analysisillustratively includes presentation effectiveness, assembly of acustomer profile for targeted offers, and storage of customer data forperiodic service reminders. Vehicle occupant preferences or vehicleinformation are also optionally noted such that upon a return visit, thecustomer preferences are weighed in providing presentation materialslikely to be of interest to the specific customer based on customerhistory. It is appreciated vehicle service information and/or customerpreference data is associated with a vehicle identification number(VIN), vehicle license number, or a radio frequency identification(RFID) tag, associated with the vehicle or an occupant credit, debit oridentification card. Vehicle VIN or license plate information iscollected through a variety of conventional techniques such as manualkeying, barcode scanning, or optical scan with alphanumeric recognitioncapabilities to provide a vehicle coding source. Preferably, a passiveRFID tag is provided and read by a radio frequency active transponderwithin, or in proximity to the service center. A barcode scanner and, inparticular, a cordless barcode scanner provides an alternative mode ofreading VIN information relative to manual keying of such information.In the event that customer information is read from a VIN, licenseplate, RFID, or satellite uplink, black box, or ONSTAR system prior to acustomer ordering a good or service, a special sale offer is optionallycustomized and presented to the customer.

In another inventive embodiment of the present invention, a radio set isprovided to a vehicle occupant in lieu of the use of the vehicle radio.With reference to FIG. 4, the radio set 72 is provided to the vehicleoccupant. The radio set is appreciated to be of a variety of formsillustratively including a handheld radio with an optional temporarysecurement fixture for securing to a vehicle portion during usage, aheadset, or other form of conventional transducer speaker. The remainderof process steps performed according to FIG. 4 correspond to processsteps 62-70 as detailed with respect to FIG. 3 with the additionaloptional step of a technician equipped with a microphone interruptingthe audio portion of the presentation to provide vehicle serviceinformation 74. In one particularly preferred embodiment of the presentinvention, a speaker is provided within the vehicle in a side-mountedscreen mounted to the vehicle exterior. Specifically, a DVD or othercomparable audio-visual digital presentation format player is secured toa vehicle at an exterior place therein to provide a vehicle occupantwith the option to experience an audio-visual presentation.

In an alternative embodiment, the audio-visual presentation istransmitted to a vehicle occupant with a laptop computer, cell phone,IPOD or personal digital assistant (PDA). Communicating via existingwireless communication networks such as WIFI supports the ability totransmit only a portion of a presentation, or a complete audio-visualpresentation to a vehicle occupant. Additionally, the use of an existingwireless network also is well suited for interruption of thepresentation audio portion by a technician servicing the vehicle, aswell as serving as a user interface.

An audio-video presentation system delivering a presentation to avehicle passenger compartment includes a video display and a controllerhaving an antenna to provide an audio output via a wireless network to awireless receiver located within a vehicle passenger compartment. Thecontroller is able to receive prompts from the wireless receiver inresponse to the presentation. It is appreciated that when the wirelessreceiver has integrated therewith a video display, both the audio andvisual signals are readily transmitted and displayed by the wirelessreceiver. The wireless receiver is highly mobile, and it is appreciatedthat an inventive presentation is provided to a vehicle occupant whilewithin the vehicle passenger compartment or alternatively while thevehicle occupant waits for vehicle service within a waiting room. Aservice technician having a microphone is preferably able to interruptthe audio signal to provide servicing information regarding vehicleservice and to solicit vehicle maintenance instructions. A userreceiving a presentation on a wireless receiver is capable of providingvehicle maintenance instructions to the technician orally, or viakeypad, or touch screen entry.

In a waiting room setting, in which a vehicle occupant awaits whiletheir vehicle is being serviced, an audio-visual display is locatedwithin the waiting room. A controller provides a video signal and anaudio signal to the display, the audio-visual display typically beingwall mounted or freestanding on the floor or within a cabinet. Atechnician having a microphone operative to interrupt the audio signalof the presentation provides a viewer with updates as to the service oftheir vehicle and directs them to provide instructions as to additionalmaintenance procedures based on the technician's findings. Multipletechnicians simultaneously servicing multiple vehicle service bays eachprovided with a microphone are able to gain the attention of individualsso as to provide service updates and seek maintenance instructions.

In a business setting remote from a vehicle, an inventive kiosk depictedgenerally at 100 in FIG. 5 is provided where like numerals correspond tothose detailed with respect to the aforementioned figures. Scanner 102reading a barcode or RFID tag associated with a product is provided andcoupled to a controller 12. With the scanning of product information,product information such as price, manufacturer or the like is providedon a visual display 14. The display 14 also provides a prompt as towhether a potential customer would like to experience an audio-visualpresentation related to the product. The subject of such presentationillustratively includes manufacturing method, product usage, productbenefits or the like. A controller 12 feeds audio-visual content to thedisplay 14 and a speaker 104. Presentation materials are stored withinthe controller 12 or alternatively accessed through the Internet. Thedisplay 14 is fixtured to a substrate S by way of an arm 28. Optionally,a keypad 106 is provided to allow for customer input. Optionally, apotential customer is provided with the ability to email informationrelating to the product scan or the audio-visual presentation to anemail address. By way of example, a potential customer in a grocerystore approaches an inventive kiosk 100 and scans a barcode associatedwith a loaf of bread. In response to the scan the potential customer isoffered the option to watch an audio-visual presentation with respect tohow the loaf of bread is manufactured, nutritional information or thelike. During or after the presentation, the potential customer is giventhe option to email information to an address. Alternatively, thepotential customer scans a second loaf of bread and is thereafterprompted if a side-by-side comparison as to nutritional value is desiredon the display 14, and whether it is desired to email the displayedinformation to an address.

One skilled in the art should appreciate from the inventive descriptionthat the broad teachings of the present invention are readilyimplemented in a variety of forms and venues. It should be appreciatedthat while the present invention has been described with respect toparticular examples, other modifications will become apparent to one ofskill in the art upon consideration of the instant specification. Suchmodifications are intended to be included within the scope of thepresent invention.

1. An audio-visual point of sale presentation system delivering a pointof sale presentation comprising: a video display for delivering thepoint of sale presentation located within or viewable from within avehicle passenger compartment; and a controller having an antennaproviding an audio signal via a wireless network to a wireless receiverlocated within the vehicle passenger compartment, said controller ableto receive prompts from the wireless receiver in response to the pointof sale presentation.
 2. The system of claim 1 wherein said videodisplay is integrated with said wireless receiver.
 3. The system ofclaim 1 wherein said video display is located within the vehiclepassenger compartment.
 4. The system of claim 1 wherein said wirelessreceiver is selected from the group consisting of: a laptop computer, acell phone, IPOD and a personal digital assistant.
 5. The system ofclaim 1 further comprising a technician microphone operative tointerrupt the audio signal from said controller.
 6. The system of claim1 wherein the radio frequency carrying the audio signal is an amplitudemodulation waveform.
 7. The system of claim 1 wherein said wirelessreceiver is a remote infrared controller.
 8. The system of claim 1wherein said wireless receiver is a keypad.
 9. The system of claim 1further comprising an information storage for information about avehicle or the vehicle occupant.
 10. An audio-visual point of salepresentation system delivering a presentation to a waiting room for avehicle occupant awaiting vehicle service comprising: an audio-visualdisplay located within the waiting room; a controller providing a videosignal and an audio signal to said display; and a technician microphoneoperative to interrupt the audio signal of the point of salepresentation.
 11. The system of claim 10 wherein the audio signal andsaid technician microphone operate on a common frequency.
 12. The systemof claim 10 further comprising an information storage for informationabout a vehicle or the vehicle occupant.
 13. An audio-visual point ofsale presentation system comprising: an audio-visual display; acontroller providing a video signal to said display and an audio signalto a speaker; and a product scanner prompting delivery of the point ofsale presentation upon a product barcode or radio frequencyidentification tag scan.
 14. The system of claim 13 further comprisingan Internet link allowing information associated with the product or thepresentation to be emailed.